Got a question? Just ask!
The best way to reach us is through the Comments section on the MTRemote EA product page in MQL Market. Our team checks new messages there regularly and tries to reply to everyone.
Your question stays visible to other traders who might have the same issue, and our reply helps them too. You're not bothering anyone - you're helping the whole community.
Yes. MTAgent is required on every computer where your MT terminals are running - it is what links the terminals to the control panel.
Yes. An EA built for MT4 cannot run in an MT5 terminal.
Yes. The control panel opens in a phone or tablet browser, and there is a native app for Android.
No. The connection is end-to-end encrypted, the key stays only with you, the server relays encrypted data and cannot decrypt it.
That is the SmartScreen warning. Click More info, then Run anyway. Or take the Portable version - it needs no installation.
By the key and OTP from the MTAgent window. You can type them in or scan the QR code using the scan button in the panel.
The EA is sold on MQL Market. The current price is shown on the product page, and the MetaTrader 4 and MetaTrader 5 versions are bought separately.
MQL Market has separate product pages for MT4 and MT5 - pick the one matching your MetaTrader (either one works if your question is about the web panel or the Android app). Then switch to the Comments tab and post your question.
These are not requirements - just little details that often save a round-trip and get you an answer faster.
If something is unclear to you, it's probably unclear to other users too. Your question helps us make MTRemote better for everyone, and we genuinely appreciate every single message.